Terms of Service

Last updated: 11 November 2026

These terms cover your use of the Santens website and the early-access software that clinics try through it. By using either, you agree to them. If you do not agree, please do not use them.

1. What Santens is

Santens is administrative software for clinics: scheduling, reminders, record keeping, billing and reports. It is not a medical device. It does not give medical advice, diagnosis or treatment, and nothing on this website or in the product replaces the judgement of a qualified practitioner.

2. Using this website

You may read the site and contact us through it. Please do not try to break it, overload it, scrape it at scale, or use it to send us anything unlawful. Information on the site is general and may change.

3. Early access and trials

Santens is in early access. Features, prices and limits may change as we learn from the first clinics. The 30-day free trial lets a clinic try the product without paying. At the end of the trial, the clinic can choose a paid plan or stop. If it stops, we will let it export its data before we delete it.

4. Accounts and paid plans

The clinic is responsible for its users, for keeping passwords safe, and for what its staff enter into Santens. Paid plans are billed monthly per practitioner, as shown on the pricing section. There is no annual contract, and a clinic can cancel at any time. Cancellation takes effect at the end of the billing month. Prices are in US dollars and exclude local taxes.

5. Clinic data

Patient data entered into Santens belongs to the clinic. We process it only to provide the service, under a data processing agreement with the clinic. Our Privacy Policy explains this further.

6. No warranty

We work hard to keep Santens running and accurate, but the website and the software are provided “as is” and “as available”. During early access we do not promise uninterrupted service or that it will be free of errors. A clinic should keep its own way to continue working, such as a printed schedule, if the service is unavailable.

7. Limits of liability

To the extent the law allows, Santens is not liable for indirect or consequential loss, lost profit, or lost data that could have been exported. Our total liability for any claim is limited to the amount the clinic paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

8. Intellectual property

The Santens name, logo, software, text and design belong to us. A clinic receives a limited right to use the software during its plan, and that right cannot be sold or transferred. The clinic keeps all rights in its own data and content.

9. Changes

We may update these terms. If we make a material change, we will post the new version here, update the date above and, for clinics with an account, tell them by email.

10. Governing law

These terms are governed by the laws of Singapore. Disputes will first be discussed in good faith. If they cannot be resolved, they go to the courts of Singapore.

11. Contact

Questions about these terms: legal@santens.site.